Mostar Day TripsBook your tour in Mostar the easy way
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About us

Mostardaytrips.com is a brand owned by Lasta Travel doo Mostar, a tour operator and DMC based in Mostar, Herzegovina’s biggest and most central town. Since 2010, Lasta Travel has provided top-of-the-line services to thousands of guests from around the globe.

Mostardaytrips.com came to be from the desire to offer the best possible service to all who came to visit our region, and to promote Herzegovina as the top destination it is destined to become. We are the storytellers who guide you through the places where we live and we love. Anyone can show you around cities or countries, but only we artfully share with you our knowledge and experience (sometimes our feelings too) in combination with the historical legacy of this region.

Our guides are not only knowledgeable and professional, they are also incredibly passionate about their native environment and what it has to offer. That, in combination with our experience in organizing daytrips and excursions, guarantees that the trips we offer and the service that goes with them adhere to the highest standards of our profession.

Aside from the trips we have on offer on our website, the mostardaytrips.com team would be happy to create custom itineraries. We pride ourselves in fulfilling our clients’ wishes, so if you have some special requests contact us at info@mostardaytrips.com.

General Conditions

General conditions for Mostar daytrips excursions.

 

PLEASE READ OUR TERMS OF TRAVEL CAREFULLY

1. Subject Matter of the Contract

The organizer of your trip is Lasta Travel doo Mostar which guarantees the implementation of the program as described in the published program. Content of arrangement organizer will realize fully as described above, except in the case of exceptional circumstances (war, strikes, terrorism, natural disasters, interventions of the authorities etc.).

2. Costs

Prices of arrangements are in EUR, and calculated according to the prices of services and the exchange rate at the current selling rate on the date of the arrangement. The organizer reserves the right to change the prices in case of changes in fuel prices by more than 5% as the price of tickets for the facilities to be visited.

3. The applications and payments

a) while confirming the customer pays 100% of the arrangement price

b) for bookings on request must be paid a deposit of 50% of the price per person. The organizer will not accept the reservation application on request without advance payment.

4. Changes in program

The organizer has the right to change the published program if circumstances occur that can not be predicted, removed or avoided.

5. Organizer’s right to cancellation

The organizer can cancel the arrangement completely or partially if, before or during the execution of the arrangement the event of external uncommon and unpredictable circumstances that could not have been prevented, avoided or eliminated and if they were to exist at the time of concluding the contract for organizing the voyage, would have been a justified reason for organizer to not conclude the contract. The organizer is obliged to inform all customers about the cancellation at least 1 hour before the execution of the arrangement, and they return all paid amount.

6. Termination of voyage by the traveler

If a customer wants to cancel the trip it needs to be done in writing, and in emergency situations and by a telephone. Date and time of cancellation is used to calculate cancellation costs as follows:

– For cancellation up to 24 hours before departure, the organizer will charge 100% of the price

– For cancellation up to 48 hours before departure, the organizer will charge 50% of the price

– For cancellation up to 72 hours before departure, the organizer will charge 20% of the price

– For cancellations over this period, the organizer will not charge the cancellation costs

7. Commitments of the organizer

The organizer is obliged to take care of service and selection of employees care services of good organizer, and take care of the rights and interests in accordance with the Law on Tourism. Organizer is obliged to provide all these services for individual arrangements in the program and is responsible to the passenger for any failure to perform services or part of the service. The organizer takes no financial responsibility in rehabilitation consequences of the circumstances referred to in item 1 (war, riots, strikes ….)

8. The passenger’s obligations

The passenger is obliged to him personally, his documents and belongings fulfill the conditions of border, customs, health and other regulations of the country and the destination country, to obey house rules in accommodation and catering facilities, as well as to cooperate with the organizers and executors in good faith. The passenger fits the organizer for the damage caused by failure to comply with these obligations.

9. Resolution of complaints

If the services of the program is incomplete or unsatisfactory, the customer may request an appropriate compensation by filing a written complaint. Every traveler, holder of the contract carrier, has the right to object on the grounds of non-contracted services according to an established appeal based upon. Immediately on site, traveler reclaims the improper service to the representative of the agency, and if this does not, at the executor of services. The traveler is obliged to cooperate with the representative of the agency, or executors in good faith to rectify the problem. If the traveler does not accept the site offered solution, which corresponds with the real value of the service, the organizer will not accept subsequent complaint or to respond to it. If the cause of the complaint is not rectified on site, the customer shall make an a written confirmation with the representative or executor of services. Within 8 days after his return, the traveler submitted a written complaint to the point of sale payment arrangements, and enclose a written confirmation from the representatives and accounts for possible additional charges. The organizer will take into consideration only properly filed complaints received within this period of 8 days. The organizer is required to provide a written decision to the received complaint within 14 days after delivery at the point of sale. The organizer may postpone the deadline for issuing the decision on the complaint to collect information and verify the appeal to the service provider. Organizer will solve only those complaints which could not be solved on the spot. While organizers do not send the decision to the complaint, the traveler shall abandon mediation of any other person, court establishments or providing information to the media. The traveler has the right to compensation to the height of the real value of the unused service and this cannot include already used services as well as the entire amount of the arrangement. This excludes the customer’s right of the ideal damage.

10. Jurisdiction

In terms of item 10 of these conditions, the customer service of a particular program befits rights to complain with the organizers of the program. If not satisfied with the organizers, befits his right to a judicial process. In such a case, the jurisdiction of the court is in the place of business responsible organizer.

Reservations & Payment Methods

You can make a trip reservation by choosing, using menu or filling electronic form. Buyer can make a reservation and buy some trip as registered or unregistered costumer.
Mostar accepts the following credit cards online:

  • American
  • Visa
  • Master
  • Maestro
  • Diners
  • PayPal

Other than that, you may pay for the tours in the following ways:

  • cash/credit cards on point of sale
  • cash on place of departure

Reservation is considered final when:

  • In the case of credit card payments – at a time when Zagreb Day Trips provide proof to pre-authorize credit cards Customer the amount of the order.
  • At a time when the booking is received, Zagreb Day Trips will electronically in the form of an e-mail inform you of the fact that the reservation is final.

 

Tours that are paid in cash or credit cards on point of sale (office of Lasta Travel doo Mostar) can be booked through info@mostardaytrips.com.

Privacy policy

Lasta Travel d.o.o. Privacy Policy

Introduction

Lasta Travel d.o.o., adresa Kralja Petra Krešimira IV br.1, 88000 Mostar, Bosnia and Herzegovina, takes the protection of its customers’ and prospective customers’ personal data very seriously – and notify you here of the modality of our handling of individual-related data. The following Privacy Policy will provide you with information about the personal information that is being collected, processed and used.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you navigating through our website www.mostardaytrips.com and the choices you have associated with that data.

This policy applies when we act as the data controller with respect to the personal data of our visitors.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • EU General Data Protection Regulation 2018 (GDPR)
  • Law on Protection of Personal Data (’’Official Gazette of Bosnia and Herzegovina“ 49/06)

The Data We Collect

Personal information you voluntarily provide

Personal information is information that specifically identifies an individual, such as your name, email address, telephone number, address, company, and country.

We only collect personal information from you when you:

None of your supplied data will be stored on this website, sold or passed to any of the third party data processors defined below.

Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) or email Application Programming Interfaces (APIs). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet.

Non-personal information we collect

When you use our website, we may use technologies like Google Analytics, Hotjar, Mailchimp or other third party tools to collect information about your visit to our website. In an essence, these tools provide us with the information on how you interact with our Website or Newsletter campaigns.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, text files stored on your computer, to help the website analyze how users use the site. We will use this data to determine the number of users visiting our website, to identify how they’ve arrived at our website and to obtain a better understanding of their behavior on our website such as the top viewed pages.

You can read more about the Google Privacy Policy on this link.

Furthermore, you can prohibit Google from collecting and analyzing the cookie generated data about your use of the website by installing the browser plugin provided on this link.

Hotjar

Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on certain pages, which links they choose to click, users’ preferences, etc.) and this enables us to build and maintain our service based on users’ feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Facebook

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. This service enables us to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected personal data remain anonymous. Since the collected data is being saved by Facebook, they are able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

If you are younger than the age of 13, please consult your legal guardians in order to obtain their permission.

Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.

In addition, certain pieces of information such as IP address, browser version, and access times are automatically sent to us by your computer or mobile device and stored on our server. Information regarding the type of mobile device and operating system being used is also collected at this time. We only use this information to conduct statistical and performance analyses or to prosecute unauthorized use of our website.  

Cookie Policy

We use cookies on our website. These are small text files stored on your computer. We use both permanent cookies and session cookies so that we can offer you the best service possible.

 

The data saved in the cookies make the use of our services as comfortable as possible for you, not only for your current use of the respective service but also beyond it. If you don’t want to allow permanent cookies, you can select the option to deactivate permanent cookies in your browser.

Why We Use Your Data

There are several purposes of processing your data by Lasta Travel d.o.o.

Lasta Travel d.o.o. processes your personal data primarily to deliver our services to you and to run, maintain and develop its business.

If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. In order to ensure that our services are in line with your needs, these data can be used for things like customer satisfaction surveys.

Lasta Travel d.o.o. processes your personal data to contact you regarding our services and to inform you of changes to our services and products. Your data is also used for research and analysis, so as to improve our services and our website. We may also use your data entered on our website in certain cases to send information by e-mail about other services, provided that you have given us consent to that.

Lasta Travel d.o.o. processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to maintain and develop our businesses.

On the aforementioned contact forms, we will provide you with the possibility to choose to opt-in to our direct marketing campaigns.

 

Data Breach

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Your Rights

We think it is important that you are able to control your personal information. You have the following rights:

  1.         a) Right to Access   

You have a right to obtain, from  Lasta Travel d.o.o., confirmation as to whether or not personal data concerning you are being processed as well as access to the respective data. Including the issuance copy.

  1.         b) Right to Rectification

You have a right to obtain from  Lasta Travel d.o.o., without undue delay, the rectification of inaccurate personal data including the right to complete incomplete data.

  1.         c) Right to Erasure

You have a right to obtain from  Lasta Travel d.o.o. the erasure of your personal data without undue delay if there is an issue with the underlying legality of the data processing.

  1.        d) Right to be Forgotten

You have the right to obtain from the  Lasta Travel d.o.o. the erasure of personal data without undue delay and Lasta Travel d.o.o. shall have the obligation to erase personal data without undue delay where applicable in accordance to the Article 17 GDPR.

  1.        e) Right to the Restriction of Processing

You have the right to obtain from  Lasta Travel d.o.o. restriction of processing where one of the following applies:

  • The accuracy of data is objected to by the data subject.
  • Unlawful processing and data subject object erasure of data and requests restriction instead.
  • Data no longer necessary for the purpose but required by data subject to the establishment, exercise or defense of legal claims.
  • Objection to further processing, pending verification of legitimate grounds to override those of data subject.
  1.         f) Right to Data Portability

You have the right to receive the personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the Company Name to which the personal data have been provided.

  1.         g) Right to Object

You have the right to object to the processing your personal data at any time on the following address: info@mostardaytrips.com

  1.        h) Right against an Automated Decision

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects.

Changes to our Privacy Policy

This privacy policy may be subject to change from time to time, in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Contact

Lasta Travel d.o.o., adresa Kralja Petra Krešimira IV br.1, 88000 Mostar, Bosnia and Herzegovina

DPO Email: info@mostardaytrips.com

Cookie policy

When you visit our website or social media sites, you may provide us with two types of information:

  • Personal Information – which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy.
  • Website use information which is collected on an aggregate basis as you and others browse the website or interact with our social media sites, and is used as set out in this Cookies Policy.

 

We also use cookies on our website and social media sites which are used when you share information using a sharing button or “like” button, or when you click on links on the official Lasta Travel d.o.o. social media pages on sites such as Facebook, Twitter or Google+. The companies that deliver this functionality, and the operators of the sites, will record that you have done this and this information may be linked to targeting/advertising activities as explained in our Privacy Policy.

If you choose not to delete and/or block cookies from the Lasta Travel d.o.o. website, and continue to use the website, you are thereby consenting to our use of such cookies.

A description of the type of cookies that we use, and their purpose, is below:

 

Category 1 – strictly necessary cookies

These cookies are essential in order to move around the website and use their features, such as accessing areas of the website. For example, to remember the previous actions so you can navigate back to the previous pages.

Category 2 – analytical/performance cookies

These cookies collect information on how you use the website, for instance which pages you go to most often. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 – targeting cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember which websites you have visited and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation which is listed in our Privacy Policy.

 

You may delete and block all cookies from the website, but parts of the website may not then work. Most web browsers and devices allow some control of most cookies through the browser or device settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com.

Reclamations / Complaints

If you have any comments, criticism or suggestions, please feel free to get in contact with us to e-mail address info@mostardaytrips.com or by phone +387(36) 332-011, +387(36) 332-012. We will respond to you as soon as possible.